Russell Ray & Son

The reviews consistently emphasize Ray's integrity and his approach to customer service. Customers noted that he is approachable and fair, contributing to a positive experience during potentially stressful situations like plumbing emergencies. Specific findings include:Fairness and Integrity: Reviewers repeatedly mention Ray's honesty, particularly in discerning whether a costly repair was neces... Read more

The reviews consistently emphasize Ray's integrity and his approach to customer service. Customers noted that he is approachable and fair, contributing to a positive experience during potentially stressful situations like plumbing emergencies. Specific findings include:Fairness and Integrity: Reviewers repeatedly mention Ray's honesty, particularly in discerning whether a costly repair was necessary. This suggests that customers feel they can trust him to recommend appropriate actions without being pushed toward more expensive alternatives.Professionalism: Timeliness and effective communication are highlighted, with customers noting that Ray arrives as scheduled and keeps them informed throughout the process. This aspect builds customer confidence and satisfaction.Effective Problem Solving: Ray Read less