Pelham Plumbing & Heating

Upon analyzing the reviews, there are clear themes that emerge regarding Pelham Plumbing & Heating's service.High Costs and Lack of Transparency: A frequent complaint involves customers being surprised by high service charges. Many expressed discontent over being charged significant fees for seemingly simple jobs. Customers reported feeling misled regarding costs, especially with estimates that es... Read more

Upon analyzing the reviews, there are clear themes that emerge regarding Pelham Plumbing & Heating's service.High Costs and Lack of Transparency: A frequent complaint involves customers being surprised by high service charges. Many expressed discontent over being charged significant fees for seemingly simple jobs. Customers reported feeling misled regarding costs, especially with estimates that escalated due to undisclosed fees such as travel time or purchasing parts. This lack of upfront communication has led to feelings of dishonesty, contributing to negative perceptions of the company's integrity.Customer Service Issues: Numerous reviews highlighted unprofessional interactions with staff, particularly regarding communication and handling customer complaints. Instances of rudeness and dismissive attitudes from technicians and office staff were reported, which compounded the frustration of customers who already felt wronged by their service experience.Inconsistent Quality of Technicians: While some reviews praised specific technicians for their skills and friendly demeanor, others reported subpar performance or unprofessional conduct. Complaints included inadequate assessments and technicians lacking proper tools, leading to further complications and dissatisfaction. This inconsistency in technician quality has created distrust among customers, many of whom stated they would no longer use Pelham for future plumbing needs.Mixed Experiences: Despite the critical feedback, a smaller subset of customers shared positive experiences, referencing reliable service and customer-centered interactions. These positive reviews often centered around individual technicians who provided good service. However, these instances were notably overshadowed by the negative reports, suggesting that while there may be skilled individuals within the company, systemic issues mitigate overall performance.Concerns About Integrity: Several reviews described experiences that led the customers to feel they were being misled, with one customer detailing a close call with a considerable overcharge for unnecessary services. Such accounts of perceived dishonesty have likely fueled a broader sentiment of mistrust toward the company. In conclusion, Pelham Plumbing & Heating appears to struggle with significant customer service and transparency issues. While some customers reported satisfactory experiences, the prevalence of complaints about pricing, unprofessionalism, and the inconsistency in service quality paints a troubling picture for the company Read less