Michael Coleman Plumbing & Heating

The reviews underscore two distinct shades of sentiment towards Michael Coleman Plumbing & Heating. On one hand, there are affirmations about Mr. Coleman's ideas and expertise, with several customers valuing his patient approach and the quality of his work. These positive remarks emphasize his capability in providing valuable insights during remodeling projects and his reliability in terms of timi... Read more

The reviews underscore two distinct shades of sentiment towards Michael Coleman Plumbing & Heating. On one hand, there are affirmations about Mr. Coleman's ideas and expertise, with several customers valuing his patient approach and the quality of his work. These positive remarks emphasize his capability in providing valuable insights during remodeling projects and his reliability in terms of timing. On the other hand, a significant portion of the feedback highlights serious grievances. One user recounts an unpleasant experience involving a last-minute increase in costs and aggressive communication from Mr. Coleman, which left them feeling disrespected. Moreover, an alarming pattern emerges regarding his failure to follow through on promised tasks, particularly concerning the procurement of necessary permits, which further exacerbates tension in client relationships. Customers have described interactions with Mr. Coleman as condescending when issues were raised, indicating a lack of accountability and respect towards their concerns. Collectively, the reviews present a polarized view of the company, with positive testimonials often overshadowed by critical accounts of unprofessional behavior and communication breakdowns, suggesting that while the quality of the service may be commendable, significant improvements in customer service and project management are required to enhance overall client satisfaction. Read less