M Fraitag Plumbing & Heating

The reviews reveal a dichotomy in customer experiences with M Fraitag Plumbing & Heating.Positive Feedback: One customer highlighted the owner's proactive approach and willingness to provide helpful advice over the phone, which resulted in a successful DIY fix without incurring costs. This reflects positively on the owner's customer service orientation and willingness to assist customers beyond a ... Read more

The reviews reveal a dichotomy in customer experiences with M Fraitag Plumbing & Heating.Positive Feedback: One customer highlighted the owner's proactive approach and willingness to provide helpful advice over the phone, which resulted in a successful DIY fix without incurring costs. This reflects positively on the owner's customer service orientation and willingness to assist customers beyond a transactional relationship. Furthermore, the intention of returning for future needs signifies a level of trust built through this positive interaction.Negative Feedback: Conversely, other reviews indicate significant dissatisfaction. A recurring theme is poor communication and transparency regarding service charges. One reviewer noted a $250 charge for an estimate that took a month and a half to receive, which they found egregiously high and mishandled, as it did not include the requested detailed breakdown. Additionally, another review expressed frustration about an additional charge of over $200 for minimal time spent (25 minutes) with no resolution of the problem. This indicates issues with pricing clarity and competence among some staff members.Professionalism: There is a clear distinction in professionalism between the owner and some of the staff. While the owner is praised for his manner and helpfulness, other interactions are notably unprofessional, with descriptions of unpleasant attitudes and lack of solutions being offered. Overall, while M Fraitag Plumbing & Heating has demonstrated the ability to provide sensible, honest advice and assistance, particularly from the owner, it has also seen complaints regarding unprofessional conduct, unclear pricing, and inadequate follow-through on promises. This inconsistency in service has understandably led to mixed customer perceptions. For improvement, focusing on ensuring consistent communication, clarity in pricing, and staff training to uphold customer service standards will be crucial. Read less