Larchmont Plumbing & Heating

The reviews for Larchmont Plumbing & Heating predominantly praise Jim DiBuono for his exceptional service and commitment to customer satisfaction. Clients frequently mention his prompt response times and readiness to assist outside of normal hours, even on occasions like Halloween. These aspects indicate an outstanding level of customer service that leaves a lasting positive impression on clients.... Read more

The reviews for Larchmont Plumbing & Heating predominantly praise Jim DiBuono for his exceptional service and commitment to customer satisfaction. Clients frequently mention his prompt response times and readiness to assist outside of normal hours, even on occasions like Halloween. These aspects indicate an outstanding level of customer service that leaves a lasting positive impression on clients. Several reviewers describe Jim as "top notch," emphasizing his personable nature and expertise in plumbing services. His familiarity with the local community and dedication to completing every job thoroughly creates a sense of trust among clients who feel their needs are genuinely cared for. Additionally, the instance where Jim provided guidance over the phone at no charge speaks volumes about his customer-first approach and willingness to go above and beyond. On the other hand, there are notable concerns raised by some clients. A common thread of dissatisfaction centers around missed appointments and inadequate communication. One reviewer explicitly mentioned waiting for an afternoon appointment that was never honored, which negatively affected their perception of reliability. Furthermore, a customer expressed disappointment with the high fees for estimates, stating that other plumbers offered more reasonable pricing for similar services. This suggests a need for Larchmont Plumbing to evaluate their pricing strategies and reliability in appointment scheduling to improve client experiences. In summary, while the positive reviews reflect strong competency and customer dedication by Jim DiBuono, addressing issues of reliability and pricing transparency could ultimately enhance Larchmont Plumbing & Heating's overall client satisfaction and reputation. Read less