Fusaro Plumbing & Heating

The reviews for Fusaro Plumbing & Heating depict a largely favorable sentiment towards the company, with a few notable themes recurring across the experiences shared by customers.Timeliness and Responsiveness: Many customers commend Fusaro Plumbing for their prompt service, particularly in emergency situations. One reviewer mentioned how the company quickly responded to a pipe burst, illustrating ... Read more

The reviews for Fusaro Plumbing & Heating depict a largely favorable sentiment towards the company, with a few notable themes recurring across the experiences shared by customers.Timeliness and Responsiveness: Many customers commend Fusaro Plumbing for their prompt service, particularly in emergency situations. One reviewer mentioned how the company quickly responded to a pipe burst, illustrating their commitment to customer service. The ability to schedule appointments quickly (within 48 hours) and respond to urgent calls significantly enhances their reputation.Professionalism and Expertise: Reviewers frequently praised the professionalism of the staff. Joe Fusaro, in particular, is recognized not just for his plumbing skills but for his calming and patient demeanor when interacting with customers. This is a noticeable contrast to other experiences with contractors, where customers often feel patronized. The technicians like John and Ryan are described as courteous, knowledgeable, and efficient, showcasing the company's emphasis on hiring competent and respectful staff.Quality of Work: The quality of the service provided received high marks, with several customers explicitly mentioning that their plumbing issues were not only resolved quickly but also effectively. Detailed work such as diagnosing water leaks or installing new water heaters displayed the team's technical skills, as well as their attention to detail.Communication Issues: While the majority of the reviews were positive, there was a mention of poor communication regarding scheduling. One customer expressed disappointment over not receiving timely updates about delays, which contrasts with the overall positive experiences described by others. It suggests that there might be occasional lapses in communication that the company could improve upon.Customer-Centric Approach: A key highlight in the reviews is the personalized approach Fusaro Plumbing takes with its clients. One reviewer shared a heartfelt story about how Joe made them feel valued and respected, emphasizing the company's dedication to customer service. This approach not only resolves issues but also builds long-term relationships with clients, as seen in several mentions of repeat customers. In conclusion, Fusaro Plumbing & Heating stands out for its exceptional service quality, knowledgeable staff, and dedication to customer satisfaction, making it a highly recommended choice despite minor areas for improvement in communication. Read less