Frank De Riso & Sons

The reviews for Frank De Riso & Sons reveal a polarized sentiment among customers. A considerable number of clients commend the company for delivering high-quality plumbing services. They note punctuality, professionalism, and attention to detail as strong points. For example, customers appreciate that their plumbing issues were resolved quickly, and they recognize the team's competency, often hig... Read more

The reviews for Frank De Riso & Sons reveal a polarized sentiment among customers. A considerable number of clients commend the company for delivering high-quality plumbing services. They note punctuality, professionalism, and attention to detail as strong points. For example, customers appreciate that their plumbing issues were resolved quickly, and they recognize the team's competency, often highlighting specific technicians by name for their expertise. However, contrasting experiences are notable, particularly regarding customer service. Several patrons express frustration with the lack of follow-up and responsiveness after service was rendered. Issues related to billing discrepancies have also surfaced, where clients felt charges were inflated or lacked transparency. The sense of being disregarded after initial positive interactions contributes significantly to a negative perception among some reviewers. This frustration is compounded by instances where customers felt their concerns went unheard, leading to dissatisfaction and a reluctance to recommend the company. Commonly noted themes include reliability and competency when the service is being performed, alongside a clear need for improvements in administrative and customer service. While many customers have had positive, long-term relationships with the company, the dissatisfaction arising from certain interactions indicates a critical area for improvement to enhance the overall customer experience. Read less