Edward Burke Plumbing Heating & Air Conditioning

The majority of the reviews reflect a high level of satisfaction with the services provided by Edward Burke Plumbing Heating & Air Conditioning. Customers consistently noted Eddie's punctuality and professionalism, with many pointing out that he arrived on time and communicated effectively throughout the process. Phrases like "excellent service," "highly recommend," and "trustworthy" appear freque... Read more

The majority of the reviews reflect a high level of satisfaction with the services provided by Edward Burke Plumbing Heating & Air Conditioning. Customers consistently noted Eddie's punctuality and professionalism, with many pointing out that he arrived on time and communicated effectively throughout the process. Phrases like "excellent service," "highly recommend," and "trustworthy" appear frequently, indicating a strong level of trust in Eddie's abilities. Clients also appreciate his thoroughness, especially concerning complex issues such as gas line installations and heating systems. Positive reviews emphasized that Eddie not only addressed immediate plumbing or HVAC issues promptly but also took the time to offer valuable preventative advice on how to avoid future problems. This proactive approach to service garnered high praise, with numerous clients stating they would continue to use Eddie for all their plumbing and heating needs moving forward. There were comments about his honest assessments, even when he advised against more costly solutions that could have benefitted him financially. Conversely, a notable concern mentioned in a couple of reviews involved scheduling conflicts, where clients expressed frustration over commitments that were not kept. One reviewer mentioned that Eddie had a tendency to delay or change scheduled appointments, leading to inconvenience and potential cost escalation. This issue appears to be a significant area for improvement, as it can overshadow an otherwise positive experience. In summary, while the company excels in service quality, reliability, and customer care, addressing the scheduling and commitment issue will be crucial to maintaining long-term customer satisfaction. The positive feedback significantly outweighs the negative, affirming that Eddie Burke is well-regarded in his field and viewed as a valuable resource for plumbing and HVAC needs. Overall, most customers left with a very favorable impression and an intention to recommend the services to others. Read less