Double D Sewers & Drains

In the shared review, the customer highlights two primary issues that contributed to their dissatisfaction: pricing and customer service. The mention of being overcharged is a critical point, as it implies a lack of transparency in pricing, especially when compared to a prior year's experience. This perception of inflated costs can deter future customers and create distrust regarding the service q... Read more

In the shared review, the customer highlights two primary issues that contributed to their dissatisfaction: pricing and customer service. The mention of being overcharged is a critical point, as it implies a lack of transparency in pricing, especially when compared to a prior year's experience. This perception of inflated costs can deter future customers and create distrust regarding the service quality offered. Moreover, the reviewer expresses disappointment with the communication process following the initial job. Despite being promised a callback regarding additional services, the complete absence of follow-through exacerbated the feeling of being undervalued as a customer. The request to change the name on the check for payment added to the confusion and highlighted disorganization within the company. Overall, the review underscores significant areas for improvement in both pricing transparency and customer service responsive. Addressing these issues could enhance customer satisfaction and loyalty in the future. Other reviews, if present, may reveal similar trends in customer experiences, and a thorough analysis could be beneficial to identify consistent patterns that the company should address. Read less