City Island Plumbing and Heating

The reviews starkly indicate several major areas of concern that customers have experienced with City Island Plumbing and Heating. A prevalent theme throughout the feedback is the inconsistency in communication, where clients report difficulty reaching the management and receiving timely responses to their complaints. Customers noted a lack of professionalism from the staff, with rude interactions... Read more

The reviews starkly indicate several major areas of concern that customers have experienced with City Island Plumbing and Heating. A prevalent theme throughout the feedback is the inconsistency in communication, where clients report difficulty reaching the management and receiving timely responses to their complaints. Customers noted a lack of professionalism from the staff, with rude interactions and unfulfilled promises of follow-up. Many reviewers highlighted issues pertaining to unexpected costs and fees that were not disclosed upfront. The dissatisfaction primarily stems from a disconnect between quoted prices and the final charges, which left customers feeling misled. This sentiment is exacerbated by instances where customers had to pay additional fees for service calls on problems that were not resolved in the first place. One reviewer specifically mentioned being charged for an inspection of faulty work that was performed by the same company, depicting an exploitative business model. Service quality was another critical concern, with reports of improper installations, incomplete work, and the use of subpar materials. The comments about the plumbing jobs being inadequately performed, leading to new problems such as leaks, emphasized the lack of expertise or care from the technicians. A customer even mentioned that the service personnel were Read less