Ruby

The reviews reveal that Ruby's Plumbing and Heating, particularly Kevin, garners both praise and criticism. On one hand, Kevin is described as "expert, professional & courteous," suggesting that he has cultivated a loyal customer base that values his skills and the quality of his work. This long-term relationship implies that there is a segment of the clientele that is willing to overlook potentia... Read more

The reviews reveal that Ruby's Plumbing and Heating, particularly Kevin, garners both praise and criticism. On one hand, Kevin is described as "expert, professional & courteous," suggesting that he has cultivated a loyal customer base that values his skills and the quality of his work. This long-term relationship implies that there is a segment of the clientele that is willing to overlook potential flaws due to the satisfactory service they have received over many years. On the other hand, issues regarding reliability are a significant concern. One reviewer mentions a lack of follow-up or communication when Kevin promised to arrive on-site, which reflects poorly on the company's commitment to customer service. This has led to a sentiment of distrust among some customers who feel let down. Price concerns also emerged as a recurrent theme. Many users feel that the charges, especially for diagnostics and basic parts installation, are excessively high. The comparison to other reputable plumbers further emphasizes that customers consider the value proposition unsatisfactory, especially when they feel overcharged for minimal service. The feedback indicates that potential customers may look elsewhere for plumbing services if pricing remains a barrier. In summary, Ruby's Plumbing and Heating is evaluated favorably by established clients for its expertise and professionalism. However, the issues of unreliable service and perceived high costs are turning new customers away, suggesting a need for the company to address these concerns to maintain a broader positive reputation. Read less