Rebmann Plumbing Heating & Air Conditioning

The reviews of Rebmann Plumbing Heating & Air Conditioning present a dichotomy between excellent service experiences and significant customer complaints regarding pricing and perceived dishonesty.Service Quality: Many customers noted the professionalism and demeanor of the technicians. They often followed safety protocols, such as wearing booties, and were described as polite, knowledgeable, and h... Read more

The reviews of Rebmann Plumbing Heating & Air Conditioning present a dichotomy between excellent service experiences and significant customer complaints regarding pricing and perceived dishonesty.Service Quality: Many customers noted the professionalism and demeanor of the technicians. They often followed safety protocols, such as wearing booties, and were described as polite, knowledgeable, and helpful. Instances of technicians arriving on time and efficiently resolving issues were positively highlighted in several reviews.Communication and Responsiveness: The responsiveness of the service team was appreciated, especially in urgent situations. Customers frequently mentioned quick arrival times and clear explanations provided by service workers during their visits.Pricing Concerns: A major recurrent issue was the high cost of services rendered. Multiple reviews indicated that customers felt the prices charged were excessive for the work completed. Complaints included vague invoices, surprising charges presented at the end of a service, and a general feeling of being misled about costs upfront. For example, over $1,000 charged for minor jobs or misdiagnoses was especially noted.Follow-up and Resolution: Complaints regarding the effectiveness of repairs and follow-up services dominated negative reviews. Some customers reported unresolved issues even after paying large sums, leading to additional costs with other service providers. This frustration was often exacerbated by a lack of responsiveness when seeking resolutions for unsatisfactory service.Trust and Reputation: A feeling of mistrust emerged among several reviewers, labeling the company as dishonest or unethical regarding pricing and service recommendations. The recurrence of customers requiring second opinions or experiencing buyer's remorse after hiring Rebmann was prominent, indicating a broader issue with long-term customer satisfaction.Mixed Experiences: While positive reviews highlight strong individual experiences, the overall sentiment leans negatively due to the sheer volume of people expressing dissatisfaction. Several customers initially sought the company based on a desire to support local businesses or previous positive experiences, only to be let down in recent interactions. In conclusion, while Rebmann Plumbing shines in terms of customer service during interactions, the overwhelming sentiment points toward a serious need for improvement in pricing transparency and service reliability if they wish to foster long-term customer trust and satisfaction. Read less