Maselli Contracting - Comprehensive HVAC & Plumbing Solutions

Across the reviews, a clear sentiment emerges where some customers celebrate Maselli Contracting for their integrity and efficiency. Positive feedback is largely focused on three aspects: honest communication, effective solutions, and friendly service. Customers specifically appreciate how the company provided budget-friendly options and delivered on their promises without resorting to fear-based ... Read more

Across the reviews, a clear sentiment emerges where some customers celebrate Maselli Contracting for their integrity and efficiency. Positive feedback is largely focused on three aspects: honest communication, effective solutions, and friendly service. Customers specifically appreciate how the company provided budget-friendly options and delivered on their promises without resorting to fear-based selling tactics. The staff, including individuals like Joe and Brian, are noted for being responsive and amiable, which enhances the overall customer experience. In contrast, the negative review starkly highlights a failure in addressing persistent issues with HVAC systems, suggesting a lack of thorough diagnostic work. This reviewer expresses disappointment not only with the operational results (the AC units remaining inadequately serviced) but also with how they were treated, characterizing the owner as rude and dismissive. This aspect points to an alarming potential inconsistency in customer service experiences, indicating that not all customers receive the same level of attention or resolution to their problems. In summary, while Maselli Contracting has successfully garnered a loyal customer base with its competent and friendly service, there are significant areas of concern regarding service consistency and customer interaction that need to be addressed to improve overall sentiment and reliability. Read less