Giordano Plumbing and Heating

The reviews reflect a strong allegiance to Giordano Plumbing and Heating, with many customers expressing long-term loyalty and satisfaction. Key themes include: - Emergency Response and Reliability: Several reviews commend the company for its prompt service in critical situations, particularly highlighting Dan's commitment to ensuring customers have essential services like heat and hot water duri... Read more

The reviews reflect a strong allegiance to Giordano Plumbing and Heating, with many customers expressing long-term loyalty and satisfaction. Key themes include: - Emergency Response and Reliability: Several reviews commend the company for its prompt service in critical situations, particularly highlighting Dan's commitment to ensuring customers have essential services like heat and hot water during emergencies. This responsiveness is a significant factor contributing to positive perceptions. - Quality of Work: There is a consensus among satisfied customers regarding the high quality of the work performed. Specific instances of clean, professional job completions are frequently mentioned, showcasing the team's dedication to excellence in service and repair. - Family and Legacy Connection: The family-run aspect of Giordano Plumbing is a cherished characteristic among customers, with many noting the generational aspect of the business. This connection seems to deepen trust and a sense of community, fostering long-lasting relationships with clients. - Communication Issues: Contrasting sharply with the otherwise favorable reviews, one customer's experience reveals significant issues with communication. Problems such as being unable to leave voice mails due to a full mailbox and the need for excessive follow-ups for job scheduling highlight a gap in customer service and reliability. This negativity points to a potential need for the company to enhance its communication channels and client engagement strategies. In summary, while Giordano Plumbing and Heating generally enjoys positive feedback from its clients, the emergence of a critical review regarding responsiveness suggests room for improvement in communication practices to ensure all customer experiences align with the high standards set by previous positive interactions. Read less