Universal Sewer and Drain

The reviews for Universal Sewer and Drain reflect a mixed sentiment with a generally positive skew. The most frequently lauded aspect is Harold's responsiveness and professional demeanor. Reviewers appreciated his punctuality, efficient problem-solving skills, and courteous nature, which often alleviated stressful situations of plumbing emergencies. Phrases like "saved us from having to take bird ... Read more

The reviews for Universal Sewer and Drain reflect a mixed sentiment with a generally positive skew. The most frequently lauded aspect is Harold's responsiveness and professional demeanor. Reviewers appreciated his punctuality, efficient problem-solving skills, and courteous nature, which often alleviated stressful situations of plumbing emergencies. Phrases like "saved us from having to take bird baths" and "came very fast" convey a strong sense of relief and gratitude among customers facing frustrating plumbing issues. However, the negative sentiments stem primarily from concerns over pricing practices. One customer expressed frustration about being overcharged, citing unexpected fees for gas and credit card processing that were not disclosed upfront. This led to feelings of being misled and disappointment with the overall service. Additionally, clear communication about payment methods was lacking, as indicated by a reviewer who expected to pay with a credit card but was told only cash or checks were accepted post-service. This lack of transparency has created a sense of mistrust for some customers. In conclusion, while Universal Sewer and Drain delivers quick and effective service that resonates positively with many clients, improvements in pricing transparency and communication about payment options could enhance overall customer satisfaction and mitigate the negative experiences shared by a few customers. Read less