Pipe Doctor

Reviews indicate a stark division in how customers perceive the reliability and honesty of Pipe Doctor. Positive reviews highlight exceptional customer service, good communication, and the thoroughness of technicians. For example, one customer appreciated the help provided by a technician named John, who dedicated time to assist despite being unable to resolve the issue directly. However, contrast... Read more

Reviews indicate a stark division in how customers perceive the reliability and honesty of Pipe Doctor. Positive reviews highlight exceptional customer service, good communication, and the thoroughness of technicians. For example, one customer appreciated the help provided by a technician named John, who dedicated time to assist despite being unable to resolve the issue directly. However, contrasting experiences overshadow these positives, with many reviews flagging issues related to pricing and service quality. A consistent theme among negative reviews revolves around unexpected and excessive charges. Customers report feeling taken advantage of due to unclear pricing structures and inflated costs for relatively simple tasks. For instance, one review mentioned being charged $500 for an installation that was started without consent, raising concerns about the company's ethical practices. Another stated that they were billed $936 for inadequate service that resulted in more significant problems, highlighting a lack of accountability. Communication issues are also a recurring complaint, with customers noting poor responsiveness from the company when attempting to resolve concerns about charges or service outcomes. Many customers felt ignored after reaching out for explanations or itemized bills, leading them to strongly advise others against using the company's services. Overall, the sentiment leans heavily towards dissatisfaction due to pricing controversies, unanswered inquiries, and feelings of disrespect and confusion. Read less