New York Plumbing & Sewer Rooter

In the last month, New York Plumbing & Sewer Rooter has received a variety of reviews that showcase both commendable service and significant shortcomings. Positive reviews primarily emphasize the competency of specific technicians, such as Frank and Erik, who effectively resolved plumbing issues swiftly and professionally. Customers often noted the excellent customer service provided by office per... Read more

In the last month, New York Plumbing & Sewer Rooter has received a variety of reviews that showcase both commendable service and significant shortcomings. Positive reviews primarily emphasize the competency of specific technicians, such as Frank and Erik, who effectively resolved plumbing issues swiftly and professionally. Customers often noted the excellent customer service provided by office personnel and the timely response to emergencies, including one instance where service was provided on Thanksgiving. Such praise demonstrates the strength of certain employees in representing the company positively. Conversely, several critical reviews reveal a recurring theme of poor communication and negligence. Customers reported instances where scheduled appointments were missed without prior notification, showing a lack of respect for their time. This absence of communication was particularly frustrating for those who experienced significant delays and had to follow up multiple times without satisfactory responses. The severe reviews, especially the one detailing extensive damages and lack of accountability, raised serious concerns about the company Read less