Marquis Plumbing & Heating

The reviews collectively convey a sense of disappointment among customers regarding Marquis Plumbing & Heating's service efficiency and communication practices. The most notable theme is the dissatisfaction stemming from delayed appointments and a lack of proactive communication from the company when issues arose. Customers felt abandoned when they had to follow up to learn of significant delays, ... Read more

The reviews collectively convey a sense of disappointment among customers regarding Marquis Plumbing & Heating's service efficiency and communication practices. The most notable theme is the dissatisfaction stemming from delayed appointments and a lack of proactive communication from the company when issues arose. Customers felt abandoned when they had to follow up to learn of significant delays, suggesting a breakdown in professionalism and customer care. Additionally, one review mentioned a concerning process where a customer was informed that they were not in the system, highlighting disorganization within the company's scheduling and customer management. This, coupled with the requirement for a significant deposit without prior confirmation of service availability, contributed to negative sentiments. The reviewer contrasted their experience with that of a competitor, who provided a more favorable and prompt response, further underscoring Marquis Plumbing & Heating's shortcomings. In summary, the reviews point to critical areas for improvement, particularly in customer communication, service reliability, and operational organization. Enhancing these aspects could lead to a more positive customer experience and improved overall sentiment. Read less