K&Y Plumbing & Heating

The reviews reflect a consistent theme of poor communication and unreliability. Customers express frustration over promises made by K&Y Plumbing & Heating that were not fulfilled. Specifically, the mention of waiting for service without any follow-up or notification of being unable to attend highlights a serious issue with customer engagement and responsibility. The sentiment conveyed is primarily... Read more

The reviews reflect a consistent theme of poor communication and unreliability. Customers express frustration over promises made by K&Y Plumbing & Heating that were not fulfilled. Specifically, the mention of waiting for service without any follow-up or notification of being unable to attend highlights a serious issue with customer engagement and responsibility. The sentiment conveyed is primarily negative, capturing feelings of wasted time and a general lack of respect for the customer's schedule. The absence of follow-up calls or notifications exacerbates the frustration, indicating that there may be systemic issues within the company regarding service delivery and customer care. Overall, the findings suggest a pressing need for improved communication and reliability to restore customer trust and satisfaction. Read less