Keller Plumbing & Heating

The analysis of the reviews reveals a contrasting experience among customers of Keller Plumbing & Heating. Numerous reviews showcase highly positive feedback, commending the company for its professionalism, quick response times, and quality of work. Angelo is regularly mentioned as a competent and knowledgeable technician who stands behind his work, with clients expressing satisfaction with ongoin... Read more

The analysis of the reviews reveals a contrasting experience among customers of Keller Plumbing & Heating. Numerous reviews showcase highly positive feedback, commending the company for its professionalism, quick response times, and quality of work. Angelo is regularly mentioned as a competent and knowledgeable technician who stands behind his work, with clients expressing satisfaction with ongoing services over the years. Additionally, the personalized approach and effective communication demonstrated by Karen, involved in the scheduling and paperwork, receive favorable mentions. This consistent positive feedback builds a sense of trust and reliability in the eyes of loyal customers. Conversely, several negative reviews highlight serious issues that tarnish the overall perception of the company. Customers report dissatisfaction with service, specifically mentioning that some jobs were not completed correctly on the first visit. Furthermore, issues such as the technician's unavailability for communication, lack of follow-up, and refusal to provide receipts for cash payments have created distrust among clients. The pricing is also a contentious point, with some customers feeling that the charges are excessively high for the service provided, leading to a perception of poor value for money. Key common findings across these reviews include:Mixed Experiences with Service Quality: While some praise Keller Plumbing for high-quality work, others report unfinished jobs and dissatisfied resolutions.Communication Concerns: A recurring theme is the difficulty in reaching the business, with several customers noting that calls frequently go to voicemail without timely responses.Price Sensitivity: There is a significant focus on the perceived high cost of services. Some clients feel that prices are not justified given their experiences, particularly when compared to alternative providers.Trust and Reliability Issues: While many long-term customers express trust in the company, the negative reviews suggest that new or less experienced customers may not receive the same level of service and accountability. In conclusion, Keller Plumbing & Heating appears to foster a loyal customer base among those who appreciate their service, yet substantial improvement is needed in communication and service accountability to meet the expectations of all clients. Read less