AWS Plumbing, Heating & Cooling

Positive Experiences: Some reviewers highlighted specific technicians' dedication and professionalism, particularly noting that individuals like Andy and Brian provided thorough explanations, showed respect for property, and were responsive to emergencies. Customers appreciated successful repairs and follow-up on issues related to their HVAC systems, indicating that when the service is executed pr... Read more

Positive Experiences: Some reviewers highlighted specific technicians' dedication and professionalism, particularly noting that individuals like Andy and Brian provided thorough explanations, showed respect for property, and were responsive to emergencies. Customers appreciated successful repairs and follow-up on issues related to their HVAC systems, indicating that when the service is executed properly, it results in customer satisfaction and trust.Poor Communication and Transparency Issues: A recurring theme in the reviews is dissatisfaction with communication. Customers expressed frustration when project managers were unprepared, contracts were not properly discussed, or when services did not align with initial agreements. Delays and failure to follow up on promises created a perception of disorganization within the company.Pricing Concerns: Many customers expressed outrage at the perceived high prices for services. Instances of being charged exorbitantly for simple repairs or estimates added to the feeling of being taken advantage of. Some notes suggested service rates were significantly higher than competition, with one customer feeling compelled to shop around after receiving high quotes without clear justification.Quality of Work: While some customers were satisfied with the service quality, many others experienced ongoing issues after installations, such as leaks, noise from systems, and malfunctioning units, which led to distrust in the company's capabilities. Allegations of shortcuts taken during installations and improper adherence to contract specifications contributed negatively to customer sentiment.Customer Service Shortcomings: The reviews revealed significant gaps in customer service. From rude office staff to unfulfilled commitments regarding service agreements, many customers noted a lack of professionalism. Dissatisfaction typically stemmed from interactions with management when issues arose, as customers reported feeling disregarded, unvalued, or even scammed.Reputation and Trust: A number of customers indicated they would not return to AWS for future service needs or recommended others against using the business, feeling their experience indicated systemic issues within the company. This sentiment suggests a challenge for AWS in maintaining and improving customer retention alongside repairing its reputation. In summary, while AWS Plumbing, Heating & Cooling has had a series of satisfactory service instances, the concerning patterns of poor communication, high pricing, and inconsistent quality significantly undermine customer trust and create a divided perception of the company. Addressing these critical areas would likely foster improved customer sentiment and loyalty moving forward. Read less