Overview of Company Customer Sentiment Analysis in January
The reviews for Tristate HVAC and Plumbing depict an overwhelmingly negative sentiment. Customers have expressed dissatisfaction primarily due to perceived overcharging, lack of transparency in pricing, and poor workmanship. Instances of alleged deception and inadequate responses to complaints are recurrent themes, leading to strong recommendations against using their services. A distressing patte... Read more
The reviews for Tristate HVAC and Plumbing depict an overwhelmingly negative sentiment. Customers have expressed dissatisfaction primarily due to perceived overcharging, lack of transparency in pricing, and poor workmanship. Instances of alleged deception and inadequate responses to complaints are recurrent themes, leading to strong recommendations against using their services. A distressing pattern emerges where customers feel that they were misled, charged exorbitantly for services not rendered or poorly performed, and received little to no support when issues arose post-service. This paints a stark picture of a company struggling with trust and reliability in customer service. Read less
Overview of Company Customer Sentiment Analysis in January
High Costs and Price Gouging: A considerable number of reviews emphasize the exorbitant charges associated with services rendered. Many customers felt that the costs did not match the quality or extent of the work performed, often citing specific amounts that appeared inflated. Instances of charges for unnecessary repairs or hidden fees (e.g., service charges added post-quote) also surfaced.Percei... Read more
High Costs and Price Gouging: A considerable number of reviews emphasize the exorbitant charges associated with services rendered. Many customers felt that the costs did not match the quality or extent of the work performed, often citing specific amounts that appeared inflated. Instances of charges for unnecessary repairs or hidden fees (e.g., service charges added post-quote) also surfaced.Perceived Dishonesty: There is a prevalent sentiment that the company engages in deceptive practices. Customers reported being convinced they needed more extensive repairs than what was really necessary. This has led to calls for second opinions, only to discover that alternative companies handled the issues at a fraction of the costs Tristate quoted.Poor Workmanship and Follow-through: Many reviews detail dissatisfaction with the quality of service and the completion of work. Customers noted incomplete repairs, work done improperly, and ongoing issues even after the service was supposedly complete. Several individuals had to engage alternative plumbers to rectify problems left unresolved by Tristate.Lack of Professionalism: Numerous complaints highlighted unprofessional behavior, including missed appointments, delayed arrivals, and troubling communication practices. Customers expressed frustration over getting no response from the company when seeking assistance or follow-up.Specific Targeting of Vulnerable Customers: Some reviews mentioned that the company tends to take advantage of vulnerable individuals, such as the elderly or those in emergency situations, emphasizing the distress caused during moments of need.Negative Customer Experience: Overall experiences are described as stressful and disappointing, fostering an atmosphere of mistrust. Many customers expressed a commitment to never using Tristate Read less
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