The Crane Company

The reviews indicate a concerning pattern of dissatisfaction among customers who have utilized The Crane Company's services in the last month. Several customers experienced significant issues with communication, noting that they could not get timely or clear responses from the company. For instance, several reviewers mentioned a lack of follow-up on promised repairs and a failure to arrive at sche... Read more

The reviews indicate a concerning pattern of dissatisfaction among customers who have utilized The Crane Company's services in the last month. Several customers experienced significant issues with communication, noting that they could not get timely or clear responses from the company. For instance, several reviewers mentioned a lack of follow-up on promised repairs and a failure to arrive at scheduled times, leading to feelings of abandonment and frustration. The financial aspects also drew harsh criticism, with multiple reports of unexpectedly high bills and charges for services that were not performed as promised. Customers expressed feelings of being overcharged, with one customer indicating a drastic price increase after initial quotes were provided. This contributed to feelings of betrayal and dissatisfaction. Many customers recounted instances of poor workmanship, specifically related to septic systems and sewer repairs. Complaints ranged from unfinished jobs and careless handling of property to causing further issues that necessitated hiring other contractors for repairs. For instance, one review highlighted damage to public property left unattended for months, with customers voicing their concerns about safety and further damage due to inaction from the company. The overall sentiment indicates that while there are some customers who had positive experiences with specific technicians, the overarching view reflects substantial issues with management, communication, and quality of service. The company may face reputational damage if it does not address these systemic issues promptly and thoroughly. Read less