Potter Heating & Air Conditioning-Perrone Plumbing

The reviews indicate a significant divide in customer experiences with Potter Heating & Air Conditioning-Perrone Plumbing, largely characterized by dissatisfaction with customer service and workmanship. Some common findings include:Inconsistent Service Quality: While a handful of customers report swift and effective service, many reviews highlight experiences of poor diagnostics and ineffective re... Read more

The reviews indicate a significant divide in customer experiences with Potter Heating & Air Conditioning-Perrone Plumbing, largely characterized by dissatisfaction with customer service and workmanship. Some common findings include:Inconsistent Service Quality: While a handful of customers report swift and effective service, many reviews highlight experiences of poor diagnostics and ineffective repairs, resulting in additional costs and unresolved problems. This inconsistency leads to frustration among customers who expect reliable and competent service.Communication Issues: Multiple reviewers noted inadequate communication from the company, including failure to follow up on quotes, dismissive attitudes from staff, and unprofessional behavior. Instances where customers felt disrespected or treated poorly during interactions were particularly prevalent.Billing and Charges: Several reviews mention a lack of transparency regarding billing practices. Customers felt charges were inflated for the level of work performed, and issues with being charged for services that were not adequately executed were frequently noted.Customer Care: On the positive side, some reviewers did commend individual technicians for their professionalism, responsiveness, and thoroughness in solving issues. However, this was often in stark contrast to the criticisms aimed at the company as a whole, highlighting a disparity in overall customer care and satisfaction.Repair Effectiveness: There were reports of technicians not resolving issues adequately or incorrectly diagnosing problems, leading to repeat service calls. Customers expressed dissatisfaction with further charges for unresolved or incomplete repairs. In summary, despite some positive accounts of service, the reviews predominantly depict a company struggling with consistent service quality, poor communication, and unsatisfactory handling of customer concerns, which overshadow any commendations received. Read less