Charles Heating, Air Conditioning, Plumbing & Electrical

Overall, the reviews reveal a polarized perception of Charles Heating, Air Conditioning, Plumbing & Electrical. Positive experiences often highlight specific technicians who deliver competent service, effective installation, and a willingness to resolve issues without extra charges. Instances involving technicians like Mike Jr. and Jayson receive commendations for their professionalism and thoroug... Read more

Overall, the reviews reveal a polarized perception of Charles Heating, Air Conditioning, Plumbing & Electrical. Positive experiences often highlight specific technicians who deliver competent service, effective installation, and a willingness to resolve issues without extra charges. Instances involving technicians like Mike Jr. and Jayson receive commendations for their professionalism and thoroughness. Conversely, numerous reviews reflect a troubling trend concerning customer service. Many reviewers report frustrating experiences with rude or dismissive technicians, lack of proper communication about service calls, and inadequate responses to concerns raised during appointments. A recurring frustration is related to billing issues, where customers felt overcharged for services that were either unnecessarily performed or included components they believed should have been part of warranty coverage or included in the service fee. Another common theme is dissatisfaction with appointment reliability. Several customers mention no-shows or last-minute cancellations, which has contributed to feelings of distrust towards the company. Some reviews describe shocking costs for straightforward jobs, fueling perceptions of price gouging. Moreover, the company's customer support appears inconsistent. While a few customers noted positive interactions that led to refunds or apologies from management, the prevailing sentiment is that issues are not adequately addressed, with many opting not to return due to past negative experiences. There is also an overarching call from multiple customers to advise others against using their services, suggesting a significant impact on the company Read less