Mikes Plumbing & Heating

The sentiment surrounding Mike's Plumbing & Heating is divided but leans towards the negative due to consistent feedback regarding pricing practices and customer service experiences.Quality of Work: Several reviews praised the quality of the work performed by technicians, especially those like Chris and Charlie, who were noted for their professionalism, efficiency, and attention to detail. Cust... Read more

The sentiment surrounding Mike's Plumbing & Heating is divided but leans towards the negative due to consistent feedback regarding pricing practices and customer service experiences.Quality of Work: Several reviews praised the quality of the work performed by technicians, especially those like Chris and Charlie, who were noted for their professionalism, efficiency, and attention to detail. Customers describe being satisfied with repairs that resolved long-standing issues, highlighting a sense of trust in the expertise of the technicians.Response Time: Customers reported a generally quick response time, particularly for urgent issues like leaking water heaters or heating failures. Many reviewers appreciate being able to schedule service promptly, even on short notice.Pricing Concerns: A recurring theme is dissatisfaction with pricing, where customers felt costs were excessively high compared to other local service providers. Some reviews mentioned being quoted several hundred dollars for minor jobs, significantly more than competitors, leading to frustration and a sense of exploitation. A few reviewers specifically advised prospective clients to seek detailed breakdowns of estimates to understand the cost of parts versus labor.Customer Service: The sentiment regarding customer service is mixed. While some noted friendly and courteous interactions, there are critical mentions of rudeness, particularly under stress or when dealing with complaints. Several customers indicated feeling unheard or belittled during discussions about their service experiences, undermining their trust in the company.Inconsistent Service Quality: There is a noticeable disparity in experiences between different technicians. While some provided exemplary service, others did not meet expectations Read less