Williams & Son Heating

The reviews highlight several common themes that contribute to the negative perception of Williams & Son Heating. Firstly, customers report feeling overcharged for services rendered, specifically noting a discrepancy between the perceived value of the products installed (like a water heater) versus the actual costs billed ($2,500 for a heater that retails for around $1,500). This sense of being ov... Read more

The reviews highlight several common themes that contribute to the negative perception of Williams & Son Heating. Firstly, customers report feeling overcharged for services rendered, specifically noting a discrepancy between the perceived value of the products installed (like a water heater) versus the actual costs billed ($2,500 for a heater that retails for around $1,500). This sense of being overcharged is a recurring concern, which likely leads to a feeling of distrust towards the company. Secondly, customer experiences regarding workmanship have been largely unfavorable. One reviewer described severe damage to flooring and walls due to careless installation practices, which were promised to be rectified but remained unaddressed well after the initial complaints. This has raised significant issues for customers, particularly in cold environments where heating is critical, leading to dangerous situations such as gas leaks that had to involve emergency services. Furthermore, communication with the owner, Rob, appears to be problematic. Users report repeated promises to resolve their issues without follow-through, which indicates a pattern of poor customer service and lack of accountability. One reviewer felt compelled to involve the Better Business Bureau after receiving no support, reflecting a complete breakdown in the expected service and follow-up. Overall, the reviews suggest a systemic issue with both customer care and service quality at Williams & Son Heating, marked by overcharging, inadequate installations, and unfulfilled promises. This presents a precarious situation for potential customers who weigh cost and reliability as key factors in their decision-making. Read less