Taylor Heating and Cooling

A significant number of reviewers addressed concerns about pricing practices, suggesting that Taylor Heating and Cooling charges higher fees compared to competitors without demonstrating corresponding service quality. Customers frequently report feeling taken advantage of through diagnostic fees that lead to expensive recommendations for replacements or repairs that they later found to be unnecess... Read more

A significant number of reviewers addressed concerns about pricing practices, suggesting that Taylor Heating and Cooling charges higher fees compared to competitors without demonstrating corresponding service quality. Customers frequently report feeling taken advantage of through diagnostic fees that lead to expensive recommendations for replacements or repairs that they later found to be unnecessary. The sentiment reflects a growing mistrust toward the company, with sentiments indicating that the service often feels like an upsell rather than genuine assistance. Issues with customer service were prevalent, as multiple customers cited complaints regarding poor communication and lack of follow-through. Customers noted instances where appointments were missed or rescheduled without proper prior notification, leading to wasted time and frustration. Reviewers frequently mentioned the disorganization of the office staff and a general lack of professionalism in handling appointments and queries. Moreover, the tendency to upsell and push for financing options was flagged as a red flag by several reviewers. Customers felt that the focus on financing deals overshadowed earnest service and that the emphasis on financial gain detracted from the overall customer experience. There was a call for more straightforward, less aggressive sales approaches, especially given the sensitive nature of home repair costs. In contrast, positive feedback emerged from a small subset of experiences, where certain technicians were praised for their professionalism, knowledge, and thoroughness. Specific positive mentions about the quality of work and efficiency were overshadowed by the predominance of negative experiences, suggesting that while some employees may perform well, systemic issues in the company's operational and customer service practices contribute to a negative perception. Overall, Taylor Heating and Cooling faces a challenging landscape where many longtime customers feel compelled to seek alternative providers due to rising dissatisfaction with service quality, transparency in pricing, and customer-oriented care. Read less