Mr Rooter Plumbing of Rochester

The sentiment analysis of recent reviews highlights several critical issues regarding Mr. Rooter Plumbing of Rochester. A recurrent theme involves customers feeling charged excessively for services that were either not completed satisfactorily or were unnecessary in the first place. A multitude of reviews indicates customers experienced unexpected price hikes, particularly during the billing phase... Read more

The sentiment analysis of recent reviews highlights several critical issues regarding Mr. Rooter Plumbing of Rochester. A recurrent theme involves customers feeling charged excessively for services that were either not completed satisfactorily or were unnecessary in the first place. A multitude of reviews indicates customers experienced unexpected price hikes, particularly during the billing phase, leading to feelings of betrayal and frustration. Additionally, numerous instances point to a lack of effective communication between customers and the business. Consumers reported not receiving follow-ups or promised refunds, as well as technicians providing misleading or incomplete evaluations. The problem of technicians being unprepared, such as arriving without necessary parts, is frequently mentioned, resulting in wasted time and unsuccessful service calls. Customers Read less