Montoya Plumbing

The reviews reflect diverging experiences with Montoya Plumbing. A recurring theme is the appreciation for the skills and professionalism exhibited by Mark and his crew. Customers mention that they were satisfied with the results of the plumbing work, often highlighting successful completions of challenging jobs, suggesting a level of expertise that instills confidence in their services. Converse... Read more

The reviews reflect diverging experiences with Montoya Plumbing. A recurring theme is the appreciation for the skills and professionalism exhibited by Mark and his crew. Customers mention that they were satisfied with the results of the plumbing work, often highlighting successful completions of challenging jobs, suggesting a level of expertise that instills confidence in their services. Conversely, there are serious concerns regarding customer service and transparency. One reviewer noted the high costs associated with a seemingly simple job, coupled with a lack of clarity in the billing process, specifically mentioning a "mystery" deposit charge. This lack of itemization and accountability in billing practices led to frustration among customers, indicating a significant area of improvement for the company. Additionally, the review pointing out the dangerous driving behavior of a company vehicle raises issues about the professionalism associated with Montoya Plumbing. This incident has potential repercussions on their public image and customer trust, emphasizing that how employees represent the company in everyday situations can affect overall perceptions. In summary, while Montoya Plumbing boasts competent staff who deliver quality plumbing services, attention to customer experience regarding billing practices and employee conduct is essential for enhancing their reputation and ensuring customer satisfaction in the future. Read less