John Lockwood Plumbing

The reviews for John Lockwood Plumbing illustrate a divide between customer expectations and actual service delivery. A recurring theme across the reviews is the issue of poor communication, particularly related to quotes and the specifics of the work to be performed. For instance, one customer mentioned that the lack of detail in the quote led to misunderstandings that resulted in additional comp... Read more

The reviews for John Lockwood Plumbing illustrate a divide between customer expectations and actual service delivery. A recurring theme across the reviews is the issue of poor communication, particularly related to quotes and the specifics of the work to be performed. For instance, one customer mentioned that the lack of detail in the quote led to misunderstandings that resulted in additional complications and costs for their remodeling project. This highlights a common frustration regarding transparency and clarity in pricing. Several customers also reported dissatisfaction with the workmanship and overall professionalism of technicians. While some cited positive experiences with technicians who performed well, others described instances of carelessness and lack of attention to detail, such as a poor cleanup after a job or mishandling materials. The customer service interactions elicited mixed reactions. While some customers appreciated initial contact and timely arrival, they later expressed disappointment with how customer complaints were handled Read less