Jack and Jill Plumbing

The reviews indicate that Jack and Jill Plumbing suffers from significant issues in customer service and communication. A recurrent theme involves customers being left in the lurch due to the company's failure to keep appointments. Several reviewers recounted experiences where they were repeatedly rescheduled or informed of delays without sufficient notice or apology. The sentiment in these descri... Read more

The reviews indicate that Jack and Jill Plumbing suffers from significant issues in customer service and communication. A recurrent theme involves customers being left in the lurch due to the company's failure to keep appointments. Several reviewers recounted experiences where they were repeatedly rescheduled or informed of delays without sufficient notice or apology. The sentiment in these descriptions often conveyed feelings of frustration and helplessness, particularly when customers are facing urgent plumbing issues. Rude or unhelpful interactions with the customer service team were also frequently mentioned, contributing to the overall negative sentiment. Reviewers noted a lack of empathy from staff, particularly in urgent situations where customers required immediate assistance. Pricing concerns are another common critique, with several reviewers labeling the company's charges as excessively high or unjustified. Particular complaints included vague estimates and a refusal to provide itemized bills, leading to sentiments of distrust and accusations of price gouging. For some customers, these experiences left them feeling deceived and questioning the value of the service provided. Conversely, the reviews highlight a few positive experiences, particularly with specific technicians such as Mark and Matthew. Customers praised their professionalism, promptness, and ability to effectively resolve issues, which indicates that while there may be systemic problems in service delivery, individual technicians can still deliver high-quality workmanship and customer care. As a result, the company Read less