Isaac Heating & Air Conditioning

Quality of Work: Several customers spoke highly of the quality of work provided by Isaac's technicians. Instances of respectful and timely service were noted, particularly during insulation installation and other projects where customers were satisfied with the final output.Communication Problems: A recurring theme across multiple reviews was inadequate communication. Customers expressed frustrati... Read more

Quality of Work: Several customers spoke highly of the quality of work provided by Isaac's technicians. Instances of respectful and timely service were noted, particularly during insulation installation and other projects where customers were satisfied with the final output.Communication Problems: A recurring theme across multiple reviews was inadequate communication. Customers expressed frustration over missed appointments, long wait times, and lack of follow-up. These lapses contributed to a poor experience, especially during urgent situations.Overcharging and Lack of Transparency: Numerous complaints revolved around excessive charges for relatively simple work or parts. Clients mentioned being quoted one price but experiencing higher final charges without prior notice. This has cultivated feelings of mistrust, particularly for long-term customers who felt their loyalty was not valued.Response Times and Emergencies: Clients highlighted long wait times for appointments, especially in emergency situations. Several reviews indicated that promised service did not meet urgent needs, forcing customers to seek alternatives. This is particularly alarming as emergencies in heating and air conditioning services are time-sensitive.Customer Loyalty Impact: While some longtime customers remained loyal due to previously satisfactory experiences, a significant number have indicated they would discontinue their relationship with Isaac due to recent troubles. The company Read less