Irock Plumbing

The reviews reveal several common themes and sentiments regarding customer experiences with Irock Plumbing. Positive feedback emphasizes rapid response times and efficient service delivery from certain technicians, especially in emergency situations. Customers expressing delight appreciate the professionalism and skill shown by some staff members, which suggests that there are capable technicians ... Read more

The reviews reveal several common themes and sentiments regarding customer experiences with Irock Plumbing. Positive feedback emphasizes rapid response times and efficient service delivery from certain technicians, especially in emergency situations. Customers expressing delight appreciate the professionalism and skill shown by some staff members, which suggests that there are capable technicians within the company. Conversely, the negative sentiment highlights troubling issues that significantly affect customer trust and satisfaction. One review stands out due to its severity, illustrating the disastrous impact of inadequate training. The customer experienced not only financial loss but also substantial inconvenience, as the plumber's incorrect diagnosis necessitated a costly intervention from a competing plumbing service. This situation raises concerns about the overall training and expertise of personnel employed by Irock Plumbing. Other negative points expressed include the management of messy situations, with specific mention of unsanitary practices, like tracking sewage through living spaces, which exacerbates frustration and concern for health and safety. In essence, while there seems to be potential for quality service at Irock Plumbing, systemic issues in technician training, attention to detail, and proper cleanup protocols are significant detractors from the company's overall reputation. Read less