Howe & Bassett Co

The reviews for Howe & Bassett Co present a mixed sentiment overall. While some customers report positive experiences related to responsiveness and fair pricing for certain jobs, a significant number express dissatisfaction and frustration due to perceived overcharging, inadequate communication, and unsatisfactory workmanship. Notably, a recurring theme is the inconsistency in experiences, where a... Read more

The reviews for Howe & Bassett Co present a mixed sentiment overall. While some customers report positive experiences related to responsiveness and fair pricing for certain jobs, a significant number express dissatisfaction and frustration due to perceived overcharging, inadequate communication, and unsatisfactory workmanship. Notably, a recurring theme is the inconsistency in experiences, where a few customers appreciate the service, yet many feel they were misled or received poor quality results. There is a clear divide; positive feedback highlights timely service, while negative reviews emphasize issues with professionalism, transparency, and cleanliness during work. Detailed Sentiment Analysis:Positive Experiences: - A few reviewers praised Howe & Bassett for their quick response times and satisfactory repairs, indicating a potential strength in their customer service. For instance, one customer appreciated the promptness of the company after a home warranty request, noting high standards in problem resolution. Another reviewer expressed satisfaction with the fair pricing and the efficiency of staff during installations.Negative Experiences: - Many reviews reflect dissatisfaction regarding the assessment and valuation of repair work. A common concern among customers is feeling misled; one reviewer felt "duped" after what they perceived as a doomsday assessment that promoted unnecessary repairs. Another pointed out alarming discrepancies in estimates, suggesting that the company Read less