Gatti Plumbing

Across the reviews, a prominent theme is the efficiency and promptness of Gatti Plumbing, particularly in emergency situations. Customers frequently commend the responsiveness of the staff, highlighting that technicians often arrive quickly and are courteous, which alleviates stress during plumbing emergencies. For example, reviewers praised specific employees by name for their help, indicating a ... Read more

Across the reviews, a prominent theme is the efficiency and promptness of Gatti Plumbing, particularly in emergency situations. Customers frequently commend the responsiveness of the staff, highlighting that technicians often arrive quickly and are courteous, which alleviates stress during plumbing emergencies. For example, reviewers praised specific employees by name for their help, indicating a positive relationship between staff and customers. However, the positive sentiments are contrasted by significant concerns regarding transparency and communication, particularly around billing practices. Several reviews noted dissatisfaction with unexpected charges for service calls and a perceived lack of clarity regarding service fees. One user described a situation where an initial visit was charged without addressing the primary issue, only to find themselves charged again for additional repairs, leading to frustration and feelings of being misled. Another common problem raised was the inconsistency of the quality of work. While many customers praised the professionalism of the technicians, others reported instances where they felt the work was subpar or left their homes unclean. For example, one reviewer expressed disappointment over the mess left after a service call, suggesting a lack of attention to cleanup after job completion. Additionally, there were reviews that highlighted a breakdown in communication and customer service. Some customers reported rude behavior from technicians, unexpected service delays, and instances where the technicians did not adequately explain the problems they were addressing. These experiences led to perceptions of incompetence and dissatisfaction with the overall service experience. In conclusion, while Gatti Plumbing garners praise for its emergency responsiveness and professional demeanor of staff, they also face significant criticism regarding billing transparency, consistency of service quality, and customer service experience. Addressing these issues could enhance their reputation and increase customer satisfaction. Read less