Empire Heating & Air Conditioning

The recent reviews for Empire Heating & Air Conditioning reveal a polarized perception among customers. On one side, some reviews highlight a positive experience, noting that the company provided professional, timely, and courteous service. Customers appreciated the owner's proactive approach in discussing proposals and indicated that they would be willing to use their services again, signifying a... Read more

The recent reviews for Empire Heating & Air Conditioning reveal a polarized perception among customers. On one side, some reviews highlight a positive experience, noting that the company provided professional, timely, and courteous service. Customers appreciated the owner's proactive approach in discussing proposals and indicated that they would be willing to use their services again, signifying a satisfactory experience in those cases. Conversely, a significant portion of the feedback reflects negative sentiments primarily driven by issues around trust and communication. One reviewer detailed an unfortunate incident with a technician named Maurice, highlighting a lack of responsiveness and perceived beratement when seeking assistance regarding their fireplace. This review emphasized feelings of frustration and betrayal, particularly when customers felt misled regarding billing and warranty coverage, resulting in a financial burden. Another negative review discussed the discrepancy in billing practices, where customers believed they were being charged unfairly for labor despite being covered under warranty. The claim that certain parts were not adequately addressed by the technicians further added to the dissatisfaction, indicating potential training or operational issues within the company regarding warranty understanding. Common themes in the negative reviews include:Communication Issues: Reviews noted a lack of follow-up from the company after service appointments.Trust Deficits: Customers felt that they were misled regarding service outcomes and billing, particularly involving warranty claims.Quality of Service: Reports of inadequate repair work and poor cleaning post-service contributed to negative experiences.Contrast in Service Quality: While some reviews mentioned positive encounters with technicians, the stark contrast with the negative experiences suggests inconsistencies in training and quality control within the workforce. Overall, while Empire Heating & Air Conditioning has some loyal customers who report positive experiences, there are considerable concerns raised in recent reviews that highlight a need for improved consistency in customer service and communication to regain consumer trust. Read less