Benedict Plumbing

The review reflects a deep sense of disappointment and frustration. Initially, the customer had a positive view of the company based on three prior experiences, which indicates that Benedict Plumbing had previously met their expectations. However, the significant failure in addressing a recurring issue with the toilet leak has led to a complete reversal in sentiment. The reviewer highlights specif... Read more

The review reflects a deep sense of disappointment and frustration. Initially, the customer had a positive view of the company based on three prior experiences, which indicates that Benedict Plumbing had previously met their expectations. However, the significant failure in addressing a recurring issue with the toilet leak has led to a complete reversal in sentiment. The reviewer highlights specific problems such as the use of a non-ideal material (wax ring) for the repair, inadequate centering, and the subsequent need for costly repairs by a different plumber. The negative feedback is compounded by the unsatisfactory response from the company's office, which seems to dismiss the customer's grievances, suggesting instead that the problem could be attributed to the weight on the toilet. This lack of accountability and customer support appears to have fueled the overall negative impression. Customers may be hesitant to recommend or revisit Benedict Plumbing based on this review alone, especially considering the additional unexpected financial burden incurred. Read less