L L G Plumbing & Heating

The reviews highlight several key issues consistently faced by customers of L L G Plumbing & Heating. Precise complaints include:Communication Problems: Multiple reviewers report a lack of communication from the company. There are instances of customers waiting for estimates and not receiving any follow-up, which contributes to a negative first impression and signifies unprofessionalism.Incompeten... Read more

The reviews highlight several key issues consistently faced by customers of L L G Plumbing & Heating. Precise complaints include:Communication Problems: Multiple reviewers report a lack of communication from the company. There are instances of customers waiting for estimates and not receiving any follow-up, which contributes to a negative first impression and signifies unprofessionalism.Incompetence and Poor Workmanship: The reviews reveal serious concerns regarding the quality of work provided by L L G Plumbing & Heating. Customers describe having to redo projects that were not completed properly, resulting in additional costs and significant inconvenience. One highlighted issue was a leak attributed to their negligence, causing property damage and requiring complete cabinet replacements.Customer Service Issues: A recurring theme is the reported rudeness of the staff and a general lack of respect for customer concerns. One review explicitly mentions being threatened during a service interaction, underscoring the need for improved training and professionalism among team members.Liability Concerns: The mention of a lien notice illustrates a troubling scenario where clients feel they are caught in the middle of disputes between the company and other contractors. This not only raises legal concerns but also instills a sense of distrust in potential clients.Overall Disappointment: The general tone across the reviews is one of frustration and disappointment. While one customer noted they initially refrained from leaving public reviews, the culmination of negative experiences compelled them to speak out, indicating that these issues have deeply impacted client relationships. In conclusion, L L G Plumbing & Heating is facing a significant challenge in addressing ongoing client dissatisfaction, marked by inefficiency, inadequate communication, and unsatisfactory service delivery. These factors need urgent attention to rebuild trust and improve overall customer experience. Read less