C Cohen Plumbing & Heating

The reviews highlight several critical observations regarding C Cohen Plumbing & Heating. Among the positive reviews, there is a consensus that the company offers reliable plumbing and heating services. Customers appreciate the promptness, neatness, and competency displayed by the staff, with particular praise for the cost savings experienced compared to competitors. This indicates that the compan... Read more

The reviews highlight several critical observations regarding C Cohen Plumbing & Heating. Among the positive reviews, there is a consensus that the company offers reliable plumbing and heating services. Customers appreciate the promptness, neatness, and competency displayed by the staff, with particular praise for the cost savings experienced compared to competitors. This indicates that the company has a capability for delivering quality work under certain circumstances that meets customer expectations and provides good value. Conversely, a significant number of reviews point to alarming instances of unprofessionalism, particularly attributed to the owner, Chaim Cohen. Notable complaints include accusations of rude behavior, unsuccessful conflict resolution, and a dismissive attitude toward customers' concerns. There are multiple mentions of inappropriate remarks, especially toward female clients, which contribute to a larger pattern of discomfort among those sharing their negative experiences. Issues of overcharging and unclear billing practices are also recurrent themes, with some customers expressing shock at prices that they felt were unreasonable for the level of service received. Overall, while it is clear that C Cohen Plumbing & Heating has the potential to provide satisfactory service, the prevailing concerns regarding customer interactions and service quality could hinder its long-term success and growth in the competitive plumbing and heating market. The reviews suggest an urgent need for the company to address its customer service strategy and internal cultural issues if it aims to rebuild trust and improve its overall reputation. Read less