1st Choice Plumbing

The overall sentiment regarding 1st Choice Plumbing is polarized, with both positive and negative experiences dominating the reviews. Key points of analysis reveal the following common themes:Positive Customer Service Experiences: A significant portion of customers appreciated the professionalism and skill of certain employees, such as Thomas and Scott. Reviewers noted their thoroughness, courtesy... Read more

The overall sentiment regarding 1st Choice Plumbing is polarized, with both positive and negative experiences dominating the reviews. Key points of analysis reveal the following common themes:Positive Customer Service Experiences: A significant portion of customers appreciated the professionalism and skill of certain employees, such as Thomas and Scott. Reviewers noted their thoroughness, courtesy, and ability to resolve issues efficiently, which greatly enhanced customer satisfaction. Many found their pricing to be fair and reliable, contributing to a positive perception of the company when these employees were involved.Strong Complaints about Scheduling and Reliability: Multiple reviews indicated frustration with repeated no-shows and poor communication regarding scheduled appointments. Several customers reported waiting for technicians who never arrived or received inadequate follow-up after appointments were confirmed, leading to a significant erosion of trust in the company Read less