Overview of Company Customer Sentiment Analysis in January
The reviews for Newman Plumbing and Heating reflect a predominantly negative sentiment. Customers express significant dissatisfaction regarding charges and the quality of service provided. One reviewer specifically describes the company as "crooks," indicating feelings of mistrust and being overcharged. Complaints about inadequate problem resolution and unresponsiveness further contribute to the o... Read more
The reviews for Newman Plumbing and Heating reflect a predominantly negative sentiment. Customers express significant dissatisfaction regarding charges and the quality of service provided. One reviewer specifically describes the company as "crooks," indicating feelings of mistrust and being overcharged. Complaints about inadequate problem resolution and unresponsiveness further contribute to the overwhelming sentiment of frustration and disappointment. Read less
Overview of Company Customer Sentiment Analysis in January
The key themes from the review highlight severe financial grievances and a perceived lack of professionalism. The customer feels the pricing was exorbitant, specifically mentioning a hefty sum of $28,000 for services on a three-family home, indicating an expectation for high-quality work in return for substantial payment. Furthermore, the review suggests coercive tactics, where the service was hal... Read more
The key themes from the review highlight severe financial grievances and a perceived lack of professionalism. The customer feels the pricing was exorbitant, specifically mentioning a hefty sum of $28,000 for services on a three-family home, indicating an expectation for high-quality work in return for substantial payment. Furthermore, the review suggests coercive tactics, where the service was halted until additional payment was made, which diminishes the trustworthiness of the company. An additional significant finding is the lack of accountability, as the customer mentions being unable to file a complaint, which suggests that consumers feel they have limited recourse for unsatisfactory work. Issues with the heating system post-service indicate inadequacies in either skill or quality of the work performed, reinforcing the negative sentiment. In summary, the reviews provide a concerning view of Newman Plumbing and Heating, marked by frustration over pricing, poor service quality, and a lack of adequate customer support. These factors lead to a strong warning against choosing this company for plumbing and heating needs. Read less