Universe Home Services

Pricing & Overcharging Issues: A significant number of reviews highlighted extremely high charges for both parts and labor. Customers frequently noted that they were quoted prices that far exceeded average market rates, leading to accusations of price gouging, especially during emergency situations like heatwaves.Upselling and Sales Pressure: Customers consistently reported feeling pressured into ... Read more

Pricing & Overcharging Issues: A significant number of reviews highlighted extremely high charges for both parts and labor. Customers frequently noted that they were quoted prices that far exceeded average market rates, leading to accusations of price gouging, especially during emergency situations like heatwaves.Upselling and Sales Pressure: Customers consistently reported feeling pressured into purchasing unnecessary new equipment or extensive repairs. Many reviews cited experiences where technicians would suggest costly replacements rather than attempting simpler repairs, leading to distrust in the company's integrity.Service Reliability: Universally, clients were frustrated by problems scheduling appointments, severe delays in service calls, or last-minute cancellations. Those relying on urgent repairs often found themselves without necessary services for extended periods.Mixed Technician Experiences: While some reviews praised the professionalism and skill of specific technicians, many noted a lack of competence and poor diagnostic skills. Several customers reported situations where technicians left them with unresolved problems or incomplete repairs.Customer Service Challenges: Several reviews mentioned that despite reported issues, customer service often fell short when attempting to seek resolution. Customers faced difficulty in getting responses from management after raising concerns or complaints, indicating a lack of accountability.Unfulfilled Contracts: Customers who had service contracts reported dissatisfaction, as issues frequently arose without coverage or timely help, diminishing the value of long-term commitments.Positive Experiences vs. Frustrations: While a few customers shared positive experiences and expressed long-term loyalty to the company, these instances were overshadowed by the number of negative reviews, indicating a significant gap in consistency throughout the company Read less