Lynbrook Plumbing & Heating Inc

The reviews for Lynbrook Plumbing & Heating Inc present a mixed sentiment where many customers express high satisfaction with the quality of service, professionalism, and timely responses, especially in emergencies. Positive remarks frequently highlight excellent communication, reasonable pricing, and the company's ability to complete jobs efficiently and to a high standard. However, there are sev... Read more

The reviews for Lynbrook Plumbing & Heating Inc present a mixed sentiment where many customers express high satisfaction with the quality of service, professionalism, and timely responses, especially in emergencies. Positive remarks frequently highlight excellent communication, reasonable pricing, and the company's ability to complete jobs efficiently and to a high standard. However, there are several negative experiences that stand out, particularly involving poor communication and inadequate resolutions to plumbing issues, escalating to dissatisfaction over costs and service quality. A notably vocal dissatisfied customer detail severe complaints regarding perceived overcharging and ineffective repairs that contributed to significant frustration. Overall, while many reviews recommend Lynbrook Plumbing & Heating, a troubling minority reveals serious service gaps that cannot be overlooked. In-depth Sentiment Analysis and Common Findings:Positive Experiences: A significant number of reviews highlight exceptional service from Lynbrook Plumbing & Heating. Customers commend the professionalism and courtesy of the staff, with particular mentions of Phil, Chris, and Ralph. The company is recognized for its punctuality and clear communication throughout the job process. Many long-term customers appreciate the reliability of the service, stating that regardless of whether it is routine maintenance or emergency repairs, the work is completed to a high standard. Customers often echo sentiments of satisfaction due to quick response times, especially in emergency situations, with multiple references to same-day service.Quality of Work: Several reviewers praised the company for quality workmanship, specifically regarding gas line installations and heating conversions. Consistency in delivering neat and clean jobs further enhances their credibility, as many clients express their eagerness to recommend them based on satisfactory outcomes.Pricing Concerns: While a majority of reviews appreciate reasonable pricing, a discordant voice emerges among customers who feel they were overcharged. Complaints about unexpected costs and unsatisfactory repairs appear to weigh heavily on their overall perception of the company. Some complaints notably detail additional unexpected charges for repetitive issues, leading to frustration over perceived unfair practices.Service Gaps and Poor Communication: A troubling theme comprises reports of inadequate communication, particularly in challenging situations or grievance contexts. Instances of rude staff interactions and mismanaged expectations Read less