Overview of Company Customer Sentiment Analysis in January
The feedback regarding Fuentes & Son Construction reveals a strong sense of disappointment primarily centered around communication and accountability. The customer expressed frustration with the owner's response to a serious concern regarding the quality of work, particularly relating to the sidewalk cracking. The implication is that expectations were not adequately set before the job was undertak... Read more
The feedback regarding Fuentes & Son Construction reveals a strong sense of disappointment primarily centered around communication and accountability. The customer expressed frustration with the owner's response to a serious concern regarding the quality of work, particularly relating to the sidewalk cracking. The implication is that expectations were not adequately set before the job was undertaken, leading to a negative impression of transparency and customer service in handling post-project issues. Read less
Overview of Company Customer Sentiment Analysis in January
The review highlights a key area of concern regarding Fuentes & Son Construction's customer service, specifically the owner's handling of dissatisfaction stemming from the quality of work. The reviewer emphasizes the lack of communication related to potential issues that could arise due to existing trees, suggesting that critical information was either not provided or was insufficiently communicat... Read more
The review highlights a key area of concern regarding Fuentes & Son Construction's customer service, specifically the owner's handling of dissatisfaction stemming from the quality of work. The reviewer emphasizes the lack of communication related to potential issues that could arise due to existing trees, suggesting that critical information was either not provided or was insufficiently communicated prior to commencement of the project. The perception of the owner as dismissive rather than accommodating further adds to the negative sentiment. This review indicates a need for the company to improve transparency and proactive communication with clients, particularly in addressing job-related concerns and setting realistic expectations. There appears to be a disconnect between customer expectations and the company's response strategies, indicating an area for potential growth and improvement. Read less