Sewer, Drains, & More

The recent reviews shared for Sewer, Drains, & More reveal several common themes that contribute to the overall positive sentiment surrounding the company.Responsiveness: A significant number of reviews highlight the prompt response time from the company, with many customers noting that they received quick service even during holiday periods or after hours. This attribute is crucial for plumbing s... Read more

The recent reviews shared for Sewer, Drains, & More reveal several common themes that contribute to the overall positive sentiment surrounding the company.Responsiveness: A significant number of reviews highlight the prompt response time from the company, with many customers noting that they received quick service even during holiday periods or after hours. This attribute is crucial for plumbing services, especially during emergencies.Professionalism: John, the owner, is consistently referred to as professional and courteous. Customers appreciate his ability to communicate effectively, especially when addressing specific concerns raised by clients, such as older family members. This professionalism not only enhances customer confidence but also fosters a reliable reputation.Quality of Service: Reviews indicate that the quality of work performed by John and his team is exemplary. Customers mention that issues were resolved efficiently and that services were completed promptly, often in less than an hour.Honesty and Affordability: Reviewers commend the company for being honest and providing fair pricing, often cheaper than competitors. This transparency in pricing enhances customer trust, especially in a service industry where such attributes are often difficult to find.Additional Services and Care: There are mentions of additional services being provided without extra charges, which exceed customer expectations. The thoughtful gestures, like providing information stickers and magnets, contribute to a positive customer experience and indicate a customer-focused approach.Recommendations: The call for future business and strong recommendations from satisfied customers signal a robust level of trust in the company. Many reviewers mention that they will return for future plumbing needs, which reflects a solid customer retention strategy. Overall, Sewer, Drains, & More appears to have established a strong rapport with its customers through a combination of prompt service, quality workmanship, and personable professionalism, leading to a favorable reputation and high likelihood of repeat business. Read less