Sav-On Plumbing, Heating, Sewer & Drain

The reviews received by Sav-On Plumbing depict two starkly different narratives reflecting a divided customer experience. The negative feedback predominantly focuses on the incompetency of the technicians assigned to jobs. Multiple reviewers described instances where workers performed installations incorrectly, leading to damaged property, incomplete work, and associated frustrations. Specific com... Read more

The reviews received by Sav-On Plumbing depict two starkly different narratives reflecting a divided customer experience. The negative feedback predominantly focuses on the incompetency of the technicians assigned to jobs. Multiple reviewers described instances where workers performed installations incorrectly, leading to damaged property, incomplete work, and associated frustrations. Specific complaints included poorly installed kitchen faucets, broken vanities, and exacerbated plumbing issues, highlighting a severe lack of professionalism and technical knowledge. Some customers reported that the technicians spent excessive time idling outside their homes, further aggravating the negative perception of the service provided. The frustration escalated as customers felt dismissed when they sought remediation, as they were not offered refunds or satisfactory resolutions. In stark contrast, a segment of customers expressed high satisfaction with Sav-On Plumbing. They praised the company's responsiveness, efficiency, and affordability. Many noted quick service response times, effective problem-solving, and professional demeanor, contributing to a sense of reliability and trustworthiness. Some reviews complimented the company's ability to address issues promptly and effectively, which eased customers' concerns during urgent plumbing situations. Ultimately, the reviews suggest that while Sav-On Plumbing has managed to build a loyal clientele who appreciate its positive offerings, it also faces significant issues with the consistency and quality of its service. This inconsistency is likely driving a wedge between satisfied customers and those who feel let down by their experiences, making it crucial for the company to invest in training and quality assurance to ensure that all customer interactions meet the high standards expected from a professional plumbing service. Read less