Erik Matthews Plumbing and Heating

A common trend among the positive reviews highlights strong customer satisfaction with the promptness and effectiveness of Erik Matthews and his team. Many customers appreciated the quick response time to urgent issues, particularly during emergencies such as flooding or loss of heating. Praise for the professionalism and skill demonstrated by Erik and his father-son team was frequent, with review... Read more

A common trend among the positive reviews highlights strong customer satisfaction with the promptness and effectiveness of Erik Matthews and his team. Many customers appreciated the quick response time to urgent issues, particularly during emergencies such as flooding or loss of heating. Praise for the professionalism and skill demonstrated by Erik and his father-son team was frequent, with reviews mentioning thorough explanations of the work performed and a commitment to ensuring customer understanding and satisfaction. For instance, several reviewers noted that Erik was dependable, honest, and willing to go the extra mile to solve complex plumbing issues that other contractors failed to address. However, there is a stark counterpoint expressed by a number of dissatisfied customers who accused the company of unethical practices, including deceptive pricing and poor communication. Several reviews detailed instances of inflated quotes that differed drastically from the final bills, leading some customers to feel exploited and misled. Additionally, there were mentions of Erik being unresponsive or unprofessional, with reports of him ghosting customers or avoiding communication altogether after service. The negative experiences often involved unresolved issues and a perceived lack of accountability, with some customers reporting that service problems persisted after significant amounts of money were paid. Overall, the reviews indicate that while many customers had exceptionally positive experiences, the company suffered from a notable reputation for inconsistent service, leading to highly negative experiences for others. In summary, Erik Matthews Plumbing and Heating demonstrates capabilities in delivering quality service and expertise, as shown by a portion of their clientele. However, significant complaints regarding business practices and customer communication suggest that prospective clients should exercise caution and potentially seek additional recommendations before engaging their services. Read less