Zinzola Plumbing

Pricing Transparency: A consistent theme throughout the reviews is a lack of clear communication regarding charges. Several customers expressed surprise at the high fees for basic services, feeling misled by initial quotes or advertisements suggesting free estimates. The review mentioning a $45 service call fee for an estimate that was advertised as free appears particularly provocative and result... Read more

Pricing Transparency: A consistent theme throughout the reviews is a lack of clear communication regarding charges. Several customers expressed surprise at the high fees for basic services, feeling misled by initial quotes or advertisements suggesting free estimates. The review mentioning a $45 service call fee for an estimate that was advertised as free appears particularly provocative and resulted in significant dissatisfaction.Quality of Service: Mixed reviews regarding service quality emerge, with several customers reporting sharp discrepancies between the services rendered and the prices charged. Instances where technicians did not successfully resolve issues or even tackled the wrong problems were frequently noted. Particularly alarming is the review referencing young technicians sent to perform complex tasks without adequate oversight, highlighting potential competence issues.Professionalism and Customer Interaction: Customer interactions with Zinzola Plumbing staff are predominantly negative. Reviewers describe experiences with rude and aggressive responses from management when questioning prices or service quality. This lack of professionalism contributes to an overall negative perception of the company.Recommendation to Avoid: A strong recommendation from multiple reviewers is to avoid Zinzola Plumbing altogether. Phrases expressing sentiments like "the biggest scam artists" and "stay away from them" encapsulate the overall dissatisfaction and distrust voiced by former customers.Comparative Experience: Several reviewers contrasted their experiences with Zinzola Plumbing against more reputable companies with lower pricing, further illustrating the dissatisfaction and reinforcing the notion that customers feel they received poor value for their monetary investments. The reviews collectively suggest a significant trust deficit between Zinzola Plumbing and its customers, primarily due to pricing practices and perceived service quality. If they are to improve their reputation, a reevaluation of their customer service practices, pricing transparency, and technician training may be necessary. Read less