Zenner & Ritter

- Positive Experiences: A majority of the favorable reviews emphasize the friendly and professional demeanor of staff, particularly technicians such as Rob, Brian, and Scott. Customers who experienced timely and efficient service during emergency situations often expressed high satisfaction, noting prompt arrival and adept problem-solving skills. Reviews highlighted successful installations of new... Read more

- Positive Experiences: A majority of the favorable reviews emphasize the friendly and professional demeanor of staff, particularly technicians such as Rob, Brian, and Scott. Customers who experienced timely and efficient service during emergency situations often expressed high satisfaction, noting prompt arrival and adept problem-solving skills. Reviews highlighted successful installations of new HVAC units, praising Zenner & Ritter for competitive pricing plans that made sense for their needs. - Negatives in Customer Service: A recurring theme in the negative reviews is frustration with customer service. Many users reported delayed or no follow-ups on service appointments, poor communication regarding pricing, and lack of response from management on follow-up issues. Customers indicated that their experiences included feeling ignored or unheard, contributing to a perception of disrespect and lower overall service quality. - Concerns over Pricing: Several reviews pointed to perceptions of Zenner & Ritter as being overpriced in their service estimates. Customers often detailed instances in which they were charged significant amounts for repairs that later turned out to be unnecessary or misdiagnosed. This has led to strong advisories against using their services, with some reviewers suggesting that alternative companies offered more reasonable estimates and effective repairs. - Trust Issues: Trust has emerged as a critical concern among customers. Multiple reviewers expressed feeling misled, particularly regarding the necessity for expensive replacements. Some accused Zenner & Ritter of suggesting undue financial burdens, thereby eroding trust in the company's recommendations. Calls for transparency and ethical business practices were common among dissatisfied clients. - Operational Issues: The reliability of service appointments also came into question, with complaints about technicians showing up late or not at all, which aggravated customers during times when timely service was crucial. This inconsistency in operational execution appears to significantly detract from the otherwise commendable aspects of their services. In conclusion, while Zenner & Ritter boasts several commendable qualities in customer service and expertise, definitive concerns regarding pricing integrity, trustworthiness, and consistent reliability indicate a need for improvement. Future customers are encouraged to weigh both the positive and negative feedback carefully before engaging with the company. Read less